Raghad Al Fatal ~ Skilled in connecting business/program objectives with analytical methodologies to develop recommendations ~ raghadalfattal@yahoo.com

Competence summary

Computer engineer with experience in data and business analysis working on complex telecom and IT projects, including analysis of systems, product and customer requirements, product testing, quality assurance and new feature justification and launch

Experience


Aug. 2015- Dec. 2015:System Analyst, Blue Cross Of Idaho, Meridian, ID.Blue Cross Of Idaho
  • Develop the standard documentation of call flowcharts using Visio software
  • Enhance the quality assurance process by providing intelligent response to the contact center
  • Provide unique Interactive voice response(IVR) service for each customer category based on their data
  • Dynamic adapt to the business requirements changes
  • Define test scenarios and conduct testing procedure to ensure quality of service delivery
Apr. 2015 – Sep. 2015: IT Operations, Idaho Department of labor Working on:
  • Integrate information from business applications such as Microsoft SQL Server and Microsoft Excel into Microsoft Office SharePoint Server to enable efficient business collaboration
  • Interact with SharePoint designer to identify required workflows to increase efficiency and ease of use
  • Create reports and documentation for OnBase Enterprise Content Management system to ensure smooth implementation and management of documents in OnBase including requests for new and updated forms in addition of creating online statistical reports instead of regular manual updates
Sept. 2012 – Nov. 2014: IT Business Analyst & Network Engineer, Zain Telecommunications, Iraq & Jordan
  • Analyzed and interpreted data to prioritize technical requirements aligned to customer needs
  • Collaborated with cross-functional teams and third party vendors, including Huawei, Nokia Siemens Networks & Ericsson, to effectively plan, design and implement UNIX-based network solutions
  • Identified and executed test cases, performed troubleshooting, reported and documented test results within project deadlines
  • Identified and tested alternative solutions against customer/market requirements that optimized product and service packaging, pricing and time to market
  • Developed data models & SQL-based reports to drive improved decisions in revenue assurance
  • Launched successful new customer-driven features including “Share@once” & “Bill Shock”
  • Managed deployment of Policy Control Routing (PCRF) based on competitive solution analysis
  • Contributed in Intelligent Network convergence projects to connect and coordinate multiple nodes and systems

Programs and software


C++; c# ;Access; Microsoft Office; PowerPoint; SQL; Visio;SharePoint.

Education


Bachelor of Science in Computer Engineering and Information Technology , University of Technology, Baghdad, Iraq, 2011
Ranked as a top university in Iraq ranked #2 in class of 30; specialized in engineering, computer and applied sciences and technology

Languages


Bilingual in English and Arabic.

Recognitions


Convergence Project Award by Zain Telecom Company,Iraq 2014